Tekeez - Call Quality Issues with Tekeez Voice – Incident details

All systems operational

Call Quality Issues with Tekeez Voice

Resolved
Operational
Started over 4 years agoLasted 44 minutes

Affected

Telephone Services

Operational from 9:20 AM to 10:05 AM

Tekeez Voice

Operational from 9:20 AM to 10:05 AM

Updates
  • Resolved
    UTC
    Resolved

    All systems operating as normal.

  • Monitoring
    UTC
    Monitoring

    The issue appears to have been caused by a malicious DDOS attack on one of the voice servers, but this issue has now been mitigated and services are back to normal.

  • Identified
    UTC
    Identified

    A server issue is causing some customers to experience call quality issues when making calls. Engineers have identified this issue and are working urgently on a resolution.